Frequently Asked Questions

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  • What is VPN?

    VPN (Virtual Private Network) — Is a technology that changes and hides your IP address and encrypts all the incoming and outgoing data while you use Internet. This way you gain anonymity and are safe as no one can see what are you doing while surfing the Internet.

    From your perspective, being one of numerous CactusVPN clients, VPN is the technology that allows you to connect to our servers in Europe or America, and get the possibility to use remote network resources as though you are there. In other words CactusVPN invites you to nestle in European or American networks, obtaining European or American IP address on your computer. Simply install CactusVPN Software, enter your username and password and click the connect button!

  • How does VPN work?

    As soon as you connect to our VPN server your computer is assigned with a new IP address and new DNS resolvers. Then all of your Internet traffic is encrypted and is tunneled to our VPN server. Once there, it is decrypted and allowed to travel to its intended destination. Your local ISP will only see a single encrypted data stream between you and our VPN server. Your ISP can no longer monitor, log or control your Internet usage and you can bypass your ISP restrictions.

  • How is my privacy maintained?

    When you connect to CactusVPN we create a “Tunnel”. This describes the best connection between us and you. All data in this “Tunnel” is encrypted so that only you and CactusVPN know the contents of what is being sent. The data is encrypted to 128 Bits. This is an excellent level of security which also maintains good levels of performance, even on older computers or lower powered devices such as Phones and Netbooks.

  • What VPN protocol should I use?

    All VPN protocols have pretty much the same function: they encrypt all your traffic and hide you behind our servers. However, depending on your purposes some protocols are better than others. Here you will find a brief comparison of main properties of VPN protocols:

    Protocol Speed Encryption & Secure browsing Stability Media streaming Torrent downloading Available in CactusVPN software Compatible with
    PPTP Fast Poor Medium Good Good Windows and MacOS Most OS and devices
    L2TP/IPSec Fast Medium Good Good Good Windows and MacOS Most OS and devices
    OpenVPN Slow Good Poor Bad Bad Windows and MacOS Most OS and devices
    SSTP Medium Good Medium Medium Good Windows Windows
    SoftEther Fast Good Good Good Good No Windows

    Also, take in consideration that not all protocols work for all users. This might be influenced by your ISP and other factors. If a protocol does not meet your needs, you should try other protocols.

  • Can I use P2P/Torrents resources?

    We allow torrents downloading only on our NL servers. If you use P2P applications with our service on US or UK servers you will be warned and if you continue to ignore our TOS we reserve the rights to suspend your account without any refund.

  • How many devices can I connect to your VPN servers?

    CactusVPN account is not linked with a particular device, so you can use it on multiple devices (your home computer, laptop, office computer, tablet, phone etc.), but there is a restriction on using it simultaneously on up to 3 devices – you can connect to one server only one device. Let’s say you have “US, UK, NL VPN + Smart DNS” package. In this case you can connect your desktop to NL server to download torrents, your tablet to UK server to watch BBC and your phone to US server to listen to local radio.

  • Do you offer dedicated IP address?

    No. You will get static shared IP address. This way all your traffic is mixed with the traffic of all other users of our VPN so there is no way to find out what is your traffic.

  • Does your Free Trial VPN package has some limitations?

    Our free trial VPN package is exactly like our biggest package – US, UK, NL VPN + Smart DNS. You will have access to ALL VPN servers using all protocols: L2TP/IPSec, OpenVPN, SSTP, SoftEther and PPTP. Also you will have access to Smart DNS and Proxy. We do not limit in any way your bandwidth or used traffic. With Free trial VPN you have access to our highly professional support team. We do not show to you any ads or other kind of unwanted information. The ONLY difference between the Free Trial VPN and Premium VPN packages is that it’s active for 24 hours from the account sign up as it is for trial purposes only.

  • Does CactusVPN offer port forwarding?

    No, we don’t offer port forwarding.

  • What encryption types you use?

    We use:

    • For OpenVPN, SSTP and SoftEther VPN protocols – SSL with AES 2048 bit key certificate and 256-bit AES encryption.
    • For L2TP/IPSec VPN protocol – AES 128 bit to 256 (you can select encryption level when you create a manual VPN connection).
    • For PPTP VPN protocol – 128 bit MPPE.