Refund Policy

We offer a 30-days money back guarantee if the services included in your package doesn’t work as advertised.

Important! We do not offer money back in the following cases:

  • If the site you want to unblock using our Smart DNS service is not presented in this list or if it’s not specified as supported on your device. With the Smart DNS technology we only unblock a list of websites on certain devices.
  • If CactusVPN terminates an account due to policy violation.
  • If the service does not work on devices/OS that are not officially supported by us. We only guarantee that the service works on devices/OS we provide tutorials for. If you have a different device/OS please make sure you test the service before ordering.
  • If your account is closed because you shared the account or service login credentials.
  • If the service worked on your original setup but you made changes in your network: changed your ISP, changed modem, lost your access to network setup or changed your computer, phone, device where you have set up the service originally.

You may also be interested in our Terms & Conditions.