Terms of Service

Terms of Service – CactusVPN

General

www.cactusvpn.com (hereinafter called CactusVPN) provides VPN services under the name of CactusVPN. As a provider of internet services, CactusVPN offers its clients and their customers and users the means to disseminate public, private, commercial, and non-commercial information.

CactusVPN respects the fact that the Internet provides a forum for free and open discussion and dissemination of information. However, when there are competing interests at issue, CactusVPN reserves the right to take certain preventative or corrective actions. In order to protect these interests, CactusVPN has developed these Terms of Service, which supplement and explain certain terms of each customer’s respective service agreement. These terms serve as a guide to the customer’s rights and obligations when using CactusVPN’s services.

These terms may be revised from time to time. Continued use of CactusVPN’s services after any changes constitutes acceptance of the updated terms.

CactusVPN does not review, edit, censor, or take responsibility for any content clients may create or disseminate. Clients are solely responsible for their published content, including copyright infringement or defamation. Because such information may affect both clients and non-clients, inappropriate content may harm CactusVPN’s goodwill and reputation.

Service Quality

Your service speed may vary depending on your location, ISP, internet connection, and factors beyond our control. While your monthly data is not capped, we reserve the right to apply bandwidth limits if your usage negatively impacts others.

We may restrict certain types of usage to protect users or to comply with legal obligations. IP addresses are static and shared. We do not offer dedicated IPs.

All services are provided “as is,” without guarantees. Interruptions may occur due to emergencies, third-party outages, interference, or external restrictions. CactusVPN is not liable for service interruptions or their consequences.

Refund Policy

A 30-day money-back guarantee is available if the services do not function as advertised.

Refunds will not be granted in the following cases:

  • If the payment was made using cryptocurrency.
  • If you attempt to unblock an unsupported site or use an unsupported device.
  • If your account is terminated due to policy violations.
  • If the device/OS is not officially supported.

Use of VPN Service and Data Privacy Assurance

Purpose of VPN Service Usage

  • To encrypt internet traffic and prevent unauthorized access or surveillance.
  • To mask the user’s IP address.
  • To enable secure and unrestricted access to global internet content.
  • To ensure private communication through a secure tunnel.

The VPN functionality is used exclusively to enhance privacy and security. It is never used to inspect, modify, redirect, or analyze user traffic.

Strict No-Logs Policy

  • We do not log visited websites, apps used, or user activity.
  • We do not store IP addresses, session times, bandwidth usage, or DNS queries.
  • We do not monitor traffic linked to individual users.
  • Our servers are built to ensure no identifiable data is collected or retrievable.

Minimal Required Data for Account Management

  • Email address (required to register an account).
  • Billing country, city, ZIP/postal code, and limited card data (e.g., last 4 digits, when required).
  • Optional details: name or company, if voluntarily provided.

This data is stored securely and is never linked to VPN usage or activity.

Third-Party Data Handling

  • We do not sell or rent your personal information.
  • The only data shared with third parties relates to payment processing and is handled exclusively by trusted vendors such as PayPal, Stripe, Coingate, or PayPro.
  • CactusVPN may share limited non-personal data (such as usage trends or platform diagnostics) with third-party services like Google Analytics for product improvement, never linked to VPN activity.

Platform Compliance Statement

  • CactusVPN’s application and services comply fully with the privacy guidelines and acceptable use policies of all supported platforms.
  • VPN capabilities are used solely for establishing encrypted and secure connections.
  • No deep packet inspection (DPI), ad injection, or traffic modification is performed.
  • No VPN traffic data is collected, analyzed, or stored.
  • Users remain fully anonymous when using our VPN, and all privacy protections are active by default.

Logging Policy

CactusVPN enforces a strict no-logs policy. We do not store or log activity data, IP addresses, traffic logs, timestamps, bandwidth usage, or session durations. No user information is passed to third parties.

Bonus Services

CactusVPN apps and proxy filtering are provided as bonus services. These are not guaranteed and may be discontinued at any time.

Fair Usage and Limitations

  • Personal subscriptions allow unlimited simultaneous devices, limited to one household. Sharing accounts outside your household is prohibited.
  • Due to protocol limitations (PPTP, L2TP, IKEv2, WireGuard), only one connection per server per subscription is allowed. OpenVPN, SSTP, or SoftEther may be used for multiple simultaneous connections.
  • Business subscriptions are limited to one device per subscription. Excessive usage may result in termination to maintain service quality.

Passwords and Security

You are responsible for safeguarding your passwords and account access. CactusVPN is not liable for unauthorized access due to poor password security. Notify us immediately of any breach.

Prohibited Activities

The following are strictly prohibited:

  • Using VPN/proxy IP addresses to place orders
  • Spamming or unsolicited bulk messaging
  • Intellectual property violations
  • Defamatory, abusive, or threatening content
  • Forging message headers
  • Unauthorized access to networks
  • Background running bots
  • Malware distribution
  • Facilitating service abuse
  • Sharing login credentials
  • Export control violations
  • Illegal activity of any kind

Violations may result in permanent account termination.

Privacy Policy

We minimize data collection and only collect data necessary for account and billing:

  • Trial account: email only
  • Paid accounts: email, billing address, and optional personal info
  • Some non-personal data may be collected for fraud prevention (e.g., last login IP)

This data is not linked to VPN activity.

Using Our Website and Services

We may use cookies or analytics tools like Google Analytics to improve user experience. Support interactions, login credentials, and payment data are also stored securely.

Sharing Your Personal Data

We only share data with trusted payment processors and as required by law. We never sell or trade your personal data.

Your Rights

You have the right to:

  • Access and update your data
  • Erase or restrict your data
  • Object to or request data portability
  • Withdraw consent

Contact [email protected] to request changes or deletion of data.

Affiliate Program

  • You must submit accurate contact details and maintain an active promotional site.
  • We reserve the right to deny or suspend accounts at our discretion.
  • Payouts require a $100 balance and a valid PayPal account.

Anti-Spam and Advertising Policy

  • Prohibited promotional methods:
  • Email/comment spam
  • Black-hat techniques
  • Misuse of brand terms in ads
  • Fake discounts or self-referrals

We reserve the right to suspend accounts for violations.

Termination and Changes

  • We may terminate affiliate accounts after 6 months of inactivity, high refund rates, or policy violations.
  • We reserve the right to update this agreement at any time. Continued use of the service implies acceptance of changes.