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What is CactusVPN money back policy?

We offer a 30-days money back guarantee if you can’t use our services meaning you can’t connect to any of our VPN servers or Smart DNS services. In regards to Smart DNS you may ask for a refund if any of the websites from the unblocked websites list are still blocked for you.

Please note that we do not refund for VPN speed issues because we offer a 24-hours Free trial on our premium servers.

When am I eligible for a refund?

We offer 30-days money back guarantee if you:

  • Cannot connect to any of the VPN servers;
  • One of the websites from the Smart DNS unblocked websites list is still blocked for you;
  • The Smart DNS service has stopped working for you;

Though there are some exceptions for refunds.

When am I not eligible for a refund?

Please check our Refund Policy page.

How to become your affiliate?

If you are interested in promoting CactusVPN, you can join our affiliate program.

What is the minimum withdrawal amount for affiliates?

The minimum withdrawal amount is $50.

Do you have a delay commission policy for affiliates?

We have a 30 days commission delay policy. This means we avoid paying commission on fraudulent orders or those cancelled within a few days of ordering as the commission is only paid if the product/service is still active at the end of the delay period.

Do you keep any logs?

CactusVPN have a guaranteed no-logs policy for our service. That means that we will not store any data relating to your activities while using any of our privacy solutions, and will not record, monitor, log or store any of your information. CactusVPN also guarantees that none of your information will be passed on to a third party. We do not store any IP addresses, traffic logs, connection timestamps, used bandwidth or session duration information that could be traced to a single person.

What payment methods do you accept?

We accept the following payment methods:

  1. Credit Cards (Visa, MasterCard, American Express);
  2. PayPal;
  3. Bitcoin & Altcoins;
  4. Alipay – China;
  5. Webmoney – Russia;
  6. Yandex.Money – Russia;
  7. Boleto Bancario – Brazil;
  8. Qiwi – Russia, China, Brazil, India, South Africa, Romania, Panama, Peru, Chile, Malaysia, Vietnam, Argentina, Colombia, Serbia, Latvia, Ukraine, Georgia, Belarus, Moldova, Kazakhstan, Tajikistan and Kyrgyzstan;
What service should I use? VPN or Smart DNS?

Sometimes it's hard to find the perfect tool to fulfill your needs. This test is special designed to suggest you what CactusVPN service is best for you based on your answers.

What service should I order?

Too confused what service fits the best your needs? Take this test to see what CactusVPN service you should order depending on your necessities.

Still need help?
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