Cactus was my first vpn 5 years ago and the service was good with no complaints. I had trouble getting a real high stream that was continuous for watching pro hockey, so i went through 3 other vpn services until i got to a competitor with throughput to accomodate that. However with time and experience the service was unsatisfactory with disconnects all the time. As well the customer service was a complete failure. The vpn software had a client html interface that didn't even work to access account information, make changes to contact information etc. That was a slap in the face and didn't realize it didn't work until i needed it. I emailed from their website and in a matter of 5 days was shuffled through(i think) 7 customer reps and still got no service.... that was it. Just Another Uncaring Incompetent Bureaucratic Corp, which seems to be the norm... So, i went to check out a new vpn service. Went to 2 of them with 24 hour free tests: manual network installs... both failed. 1 froze my computer and on the second try(being computer savvy)... blue screened me! And they deserve the credit... SaferVPN...what an ironic name! Then the other vpn trial, with easy to follow pictoral instructions, o/s specific, failed with the network setup too.
I had read some VPN review websites and they are obviously written by VPN companies. If you read the way the critiques are structured, most of them are obviously written by VPN companies themselves.
So, i went back to CactusVPN and took on the 24 hour test. I did my testing which included data rates at off peak hours and middle of the day hours. I went to the website and emailed a service request stating it was a test for response time. Immediate email showed up. I questioned them and emailed them back and forth for about 6 email/replies and every time was answered with technically informed responses immediately. They made a speed claim which i challenged them on and had to relent to the response i received. It's not much money for a VPN service, but you want to be confident in your choice because this is about privacy and confidentiality and the software and service has to meet the needs.
Bottom line about the service:
1 Customer service is prompt and excellent
2 Installation is software based automatic and quick and easy
3 Connection time to servers is fast
4 Data transfer speed of service is good
5 Software includes an application "kill switch" Effectively, an internet kill switch for active programs that you choose. The software also will restart(execute) that specified program when Cactus Server Connection is re-established
6 P2P Netherlands servers available
7 All the protocol communications are available, my testing was exclusively OPENVPN
Simple software, Friendly fast customer service. I recommend this service.
Good Job Cactus, you should be proud of a fine company.
Brilliant Service. Brilliant desktop app. So easy to use and so fast.
Thank you for the service.
It is a good service, no problems
very good service
not bad but does not satisfy my needs
overall was really quite good. dl speeds on p2p networks seemed good.
things to work on: clean up the ui of the connection app [was a little buggy looking in win10]
offer bitcoin as payment method. this is the main thing that kept me from purchasing.
The best VPN that we have used.
the service is great, i just don't need it anymore. I'll be sure to return if i need a DNS server
The prices are acceptable for the speed and quality.
great service, would recomend
Great service. Competitively priced.
Yes very - would recommend in a heart beat
Very nice service.
I was generally happy with Cactus, although did have quite a bit of problems watching itv Downton Abbey. Kept stalling, then when the ads came on you couldn't see them, and the ad's would talk over the beginning of the start of the programe. BBC stalled a few times but I also downloaded Dr Foster, which then played really well. I think I will sign up for 3 months
Sadly I am moving on and will have other services provided for me having said that _ You are the Best VPN out there hands down, all the others are absolute rubbish and you should be very proud of your product albeit as you can see I will always leave _ positive feedback for a product when it far exceeds its description _
Who knows I may be back one day, at least you will have me on your data base for future reference
This is a very solid product for Mac OS. It plays nicely with manual network settings and the included Mac GUI application is solid and sophisticated, unlike those of some other VPN solutions for the Mac. Documentation is very good. There's no noticeable lag or latency with VPN enabled.
I was interested primarily in VPN, but Smart DNS was a very nice add-on for the price. I've found the performance to be very good. Even checking out some foreign broadcasts using Smart DNS provided streaming that was nearly stutter free. (Of course, general web browsing isn't quite as snappy if you're connected to a DNS gateway that's half a world away.)
I purchased a year's subscription even before my trial expired. I'd say Mac users should really give Cactus a try.
I love cactus
apart from the strange credit card registering, which is a different to normal, but can see there reason on security, the service and help was fantastic and prompt answers, nice to see good service keep up the good work
The Smart DNS package works perfectly, No problem at all, no speed loss, Perfect.
I just upgraded my package to include VPN which is very good indeed so far.
The most important part of the Cactus product is the first class support, any problems are answered very quickly.
I Highly Recommend Cactus A++++
Performed as advertised and expected. Relatively easy set up. i ordered the 12 month package.
Relatively simple to set-up and use. Good backup support from its help desk. Have had no issues to date and opens nominated sites for streaming. Price is comparative to other VPNs though has benefit of no logs so users can't be tracked. Look forward to using, currently subscibed to service, after free trial.
Why i recommend Cactus :
-Easy to Use
-Support even though i am difficult :D
-I can depend on the support so i am confident to Recommend it .
-It is easy to navigate the site unlike a competitor i tried
-easy to use application
-Perfect for Netflix with speed
-Works well on Mobile networks ... TWO Thumbs up from me.
I will keep referring and using ,please keep up the great support and work .
Thank you Team CACTUS
Extremely happy with the service. Setup was a breeze on the Mikrotik router. Speed is amazing. I'm an expat temporarily in Europe and I need to access services from the US. Cactus is simply perfect ...
Liked the service so much paid up before the trial ended :)
Customer Support where awesome with helping to solve a small signup issue :)
I did not know how unhappy I was with my former VPN provider until I discovered Cactus and SoftEther protocol. I have a 120 Mbit/s connection, but the best speed I was able to get with my former VPN provider via OpenVPN (the only secure protocol offered) was around 15 Mbit/s. The problem is apparently due in part to the technology employed by my ISP. Then I took the Cactus free trial, and suddenly I was getting consistent speeds of over 110 Mbits/s with SoftEther. I get the same consistent performance when connected to any of the Amsterdam or Bucharest servers, which is logical as I am located roughly half way between these two cities. Speed to US and UK servers is a bit slower, which is to be expected.
Cactus and SoftEther also perform well on the road via laptop and WiFi, although the difference in speed between SoftEther and OpenVPN is not as great on slower connections of 10-20 Mbit/s.
Conclusion: If you have a high-speed Internet hook-up and are taking a big hit on performance when connecting via a VPN, you should absolutely give Cactus and SoftEther a try.
I'm really happy and satisfied with CactusVPN, it's fast and it works (for an incredible price)! The best VPN I've ever used, and they have a fast support! Really great!
The VPN and DNS service is excellent. Customer support however is via email only. So, while competent, it is very slow. You ask a question........ they reply with a question.......... thus days go by. Other providers offer 24 hour chat support. If you need help this may be a problem. On the other hand the software is also very good.
Really happy with CactusVPN. I was looking for a provider with a decent VPN that also offered SmartDNS and believe me, there aren't too many out there that do both well. Most providers focus on VPN or SmartDNS, whereas Cactus are very strong on both.
Speeds over the VPN are impressive considering the encryption process and whenever I've contacted their Support Team, responses have been quick and useful.
Their website is also very easy to navigate with an excellent Blog and Support section.
Overall, one of the best decisions I've made for a long time!
The only thing I would like to see is SoftEther integrated into their otherwise excellent VPN client.
Fast and effective!
Well structured lean and mobile friendly website. Nice user interface, very easy to setup your preferences. SmartDNS works as expected. VPN connections to Europe are a bit slow compaired to other service providers.
We have used their Smart DNS service for some time now and have found them faultless. If you are looking for a fast reliable service of this type then i recommend using Cactus. I live in the USA, but watch UK tv, brilliant!
I have no connection or affiliation with this company, but these days its hard to find a company that do exactly what they say they will do.
Recommended 5 stars.
Solid as a rock
Amazing customer service!!! Immediate phone call and problem solved.
Extremely happy with CactusVPN. They have ensured my privacy online, and I am happy with the connection I get - I use SoftEther and it never drops! Highly recommended!
Good interface that's easy to navigate with lots of features ! Tried the vpn and it tested good ! Tried the smart dns with my samsung smart tv and tested c5, bbc & itv player which worked ok despite c5 not actually being officially supported on the samsung tv. Still weighing up my options but cactus is looking good against the rest so far as they offer the combined dns & vpn package at a reasonable price.
I've been using CactusVPN for close to 6 months now. I'm definitely satisfied and honestly surprised that a company is able to meet all of my expectations. Normally there is a catch, however, the service is awesome and fast, the VPN and software are extremely functional, easy-to-use and fast. I couldn't fault this company whatsoever and have enjoyed the service greatly. Thanks, CactusVPN. I've loved being a customer so far.
Cactus VPN is just perfect. The connection even for video streaming doesn't drop like on most other VPN services out there. I strongly recommend this product for better privacy online or US related content like Netflix.
Loved this VPN! Works great and worth paying for. Highly recommend for anyone looking for a VPN.
This definitely worked better for me than other VPNs, but there were some drawbacks. I could only get an SSTP connection going (none of the others offered worked), and the UK and Netherlands servers wouldn't connect at all. Once I was connected to a Romanian server, there was a noticeable slowdown in my connection speed (I normally download at 2Mbps, and with CactusVPN active, I couldn't get a speed over 139kbps- and sadly, it averaged about 14kbps overall). It also spontaneously disconnected a couple times and had to be restarted. Each disconnect threw my browser and instant messenger for a loop for a few minutes.
However, it maintained a mostly stable connection for most of the time, and when I was browsing, rather than downloading, the speed issue wasn't really noticeable. And the freedom and relief I felt at being able to browse and download in total privacy was incredible.
7/10, definitely a great service, even if it isn't the best.
I had the free trial for the DNS service. I throughly enjoyed the service as it unlocked the media sites as promised. Unfortunately Netflix couldn't work on my Samsung Smart TVs. Your customer service was very kind enough to provide some DNS addresses but to no avail. It seems to me that the bug lies with Netflix. Well I am enjoying the rest of the media sites like Amazon and Hulu Plus. Thank you for the trial and I am happy to continue with the service.
VPN working very good, connection is very fast and good quality, easy to install and connect!
We have used Cactus Smart DNS for 2 years and highly recommend it. As UK expats in Spain streaming TV and downloading films it works very well and the customer service has been excellent. Many Thanks Cactus VPN
i like it very much. it's just it does not have any india server
Before finding cactus VPN, I had previously tried 3 other very large American VPN services, all of which failed to provide a satisfactory service. I came upon cactus and decided to give them a shot.
I've been using cactus VPN for almost 6 months and contracts up for renewal very soon. I certainly will be renewing the service. It even worked when I travelled to Australia.
I recommend cactus VPN. IT WORKS
Was awful, I cant get on my Router, your services sucks.
I have been using Cactus VPN Liberty package now for over 6 months. Before selecting this VPN I tried other VPNs and its safe to say cactus is really the best out of the lot. I have had zero connectivity issues in the last 6 months and the servers are fast and network speed seems faster than the usual which may be due to by passing the restrictive firewalls in UAE. Fully recommend if you are considering going for a VPN. I use it on my phone as well as the PC.
Great product Smart DNS .... allows me to get TV from US and UK at the same time without having to change VPN's or anything ....
Very good VPN. I was surprised at how fast the servers were able to process information.
I was so pleased with the speed and the quality of the service I have already paid up for a year.
I have to say I've rarely seen such prompt attention to customers. Great service and the product works well. Happy customer so far!